Support

If you have any questions, complaints, or claims with respect to the Services, please contact us at [email protected]

Frequently Questioned Answers

Q: Can I download copyrighted content (stream-ripping) ?

- Yes if you have licensed, and no if you don't have permission. You will be fully take responsible if download copyrighted content, please read carefully ToS

Q: How long does it take to convert a video?

- While we offer one of the fastest conversion rates, the actual duration may vary based on the length of the original video and the time of the day. It might take slightly longer to convert during busy periods due to heavy load on our servers.
To give you an idea, a five-minute video usually takes roughly a minute or less to convert.

Q: How long does download link expires?

- Download link will expire in 24 hours.

Q: What video formats do you support?

- Currently we only support download with .mp3, .mp4, mkv format.

Q: Which platform your service support?

- We support almost popular platform.

Q: Is this service free?

- Not at all, but you can use a free subscription with low priority.

Q: Can I get refund?

- All our subscription plan is non-refundable.

Q: Can I upgrade to higher plan?

- Yes you can, we will calculating your remain day to discount the price

Q: Why I just create my account but it say already exceeded the daily video download on free subscription plan?

- This usually happen when you are on public wifi, please upgrade your account to remove limit.

Q: How many videos I can download in one day?

- You can download unlimited with fair-usage policy, please read ToS here.